Frequently Asked Questions
Creating a Design
-I need advice on the best way to design my sign. Can you help?
Our design experts can help you make sure that your design is perfect. In the meantime, you can also read some of our engaging blog posts about color, fonts, and more.
-What should I have my sign say?
When it comes to signs, it’s often best to say what you mean in as few words as possible.
-I watched the tutorial, but still don’t feel comfortable using the provided design utility. What should I do?
If you are still unsure about how to proceed, our design professionals will step in and save the day by working with you to make sure you get exactly what you are hoping for. We won’t even charge you for it.
Placing an Order and Payment
-I found something I would like to purchase. How do I place an order?
After browsing and finding the items that you would like to buy, you can customize your sign and add it to your shopping cart. After you add the items to the cart, you can checkout right away using our self-checkout system.
If you’re unable to find the style of item that you are looking for, or you aren’t sure what kind of design will work for you, contact us and we will walk you through the process.
-I’ve placed my order. What happens next?
After you’ve placed your order, our design team at our cutting edge production facility will work together with our quality assurance technicians to ensure that your design is ready for printing. Once verified, we schedule it to be printed. After printing, our QA team gives your sign one more look to verify it meets our quality standards. Our shipping department then wraps and packages your items before sending them on to FedEx.
-I need to make a change to my order. Is that possible after the order has been placed?
Once you have placed your order, if you need to make a change, you should contact our customer service department (call 844-833-4455 or send an email to [email protected]) as soon as possible. If you are able to get in touch with us quickly, we will be able to make the requested changes before the printing of your item begins.
-I’d like to cancel my order. How can I do that?
After placing your order, you have 2 hours to cancel a custom order. Once past 2 hours, the printing process on your item has likely begun and it becomes difficult to cancel.
-What forms of payment are accepted by your company?
Our online checkout service accepts Visa, Mastercard, Discover, American Express cards and Paypal system as forms of payment.
-I need an additional copy of my receipt. Is it possible to get one?
If for any reason you need an additional copy of your receipt, please contact our customer service department at (844-833-4455 or send an email to [email protected]).
-I am ordering an item for my organization that has tax exempt status. How do I order my item tax-exempt?
When you call, simply have your tax ID number at hand.
Shipping
-When should I expect to receive my order?
Usually, we are able to process and complete your order within 1-2 business days. After that, arrival of the shipment will depend on your desired shipping location.
-Is it possible to check the status of my order?
When placing your order, if you created a user account, you can log in 24/7 to check on your order’s status. We will also send out a tracking number to your email once your item is shipped.
-I didn’t receive my package. What should I do?
Contact our customer service department (844-833-4455 or send an email to [email protected]) and we will work on finding out what happened to your order. If needed, we will reprint and send out your order.
-How much does your shipping cost?
As with most, our shipping is dependent upon your location and the size of your order. We also offer express shipping should you need a quick turnaround on your item․
-What steps do you take to ensure my items will not arrive damaged?
Our shipping team hand packs each and every shipment that we send out. Our shipping partners also ensure that your items will be handled with care. Should your item be damaged in the shipping process, rest assured that we will take care of it.
-Is it possible to have my item sent to a P.O. Box?
Unfortunately, we are unable to ship to P.O. Box addresses at this time.
-I need my item shipped to a different address than my billing address. Can you do that?
When using our online checkout system, be sure to enter a different shipping address when prompted to do so. We’ll send your items to the address you provide.