Returns & Refunds Policy
Square Signs provides high-quality sign printing and excellent customer service. We want you to feel confident in every purchase you make with us. While we take great care to offer products that meet the highest quality standards, we recognize that there may be situations where a return is necessary. To support you in those cases, we’ve outlined a clear and organized returns process that explains eligibility, timelines, and the exact steps to follow. Our goal is to ensure you have the necessary information to resolve any issue smoothly and without unnecessary delays. Please review the details below to understand how returns are handled and how we can assist you throughout the process.
When We Provide Refunds or Reprints
Manufacturing Errors
If an error occurs on our end during the manufacturing process, we can:
- Provide a full refund, OR;
- Reprint and ship your order at no additional cost.
Shipping Damage
If you received a damaged product due to shipping, please:
- Take a clear photo of both the damaged packaging and product;
- Email the photos to [email protected];
We will then offer a full refund or send a replacement at no charge.
Design Proof Mismatches
If there are discrepancies between your printed product and the approved digital design proof, please:
- Take a photo of the printed product;
- Email the photo and an attached file of the digital design proof to [email protected].
We will either provide a full refund or send a corrected replacement.
When Refunds Are Not Available
Customer Errors
We cannot offer refunds or exchanges when:
- The error occurred on the customer's end;
- The product was damaged during or after unpacking;
- There were spelling errors or design issues that were present in the approved proof.
Important Reminder
The customer is entirely responsible for:
Once you confirm your order, production begins automatically within 2 hours.
- Determining the applicability of the purchase;
- Carefully reviewing every aspect of the final design;
- Spell checking all text;
- Thoroughly reviewing digital proofs before approval.
Once you confirm your order, production begins automatically within 2 hours.
Reporting Issues
If you find an issue with your order upon delivery, please notify us immediately within five (5) days of delivery. You can contact us in three ways:
We will evaluate each issue and provide an appropriate solution based on the circumstances.
- Live Chat: www.squaresigns.com;
- Email: [email protected];
- Phone: 844-833-4455
We will evaluate each issue and provide an appropriate solution based on the circumstances.
Personalized Product Policy
Since our products are completely personalized based on your specific requirements and designs, standard returns for refunds are not possible.
Processing Timeline
- Production Start: Within 2 hours of order confirmation;
- Issue Reporting: Within 5 days of delivery;
- Reprint/Replacement: Within standard production time.
Frequently Asked Questions
How long do I have to report an issue with my order?
- You must notify us within five (5) days of delivery by emailing [email protected] or calling 844-833-4455.
What if I made a spelling mistake in my design?
- If you realized you made a spelling mistake on your design, please contact our support team. If it has not yet gone into production, we can change it. Unfortunately, we cannot offer refunds for spelling errors or other customer mistakes. This is why we encourage you to carefully review all text and design elements before approving your digital proof.
My package arrived damaged. What should I do?
- Take clear photos of both the damaged product and packaging, then email them to us immediately. We'll work with our shipping provider and either provide a refund or replacement at no charge.
Can I return a personalized product I simply don't like?
- Since our products are customized to your specifications, we cannot accept returns for personal preference changes.
What happens if the printed product doesn't match my approved proof?
- Send us a photo of the order you received and a file of your digital proof , and we'll either provide a full refund or replace the product with the correct version at no cost to you.
How quickly does production start after I place my order?
- Production begins automatically within 2 hours of order confirmation. Please review everything carefully before finalizing your purchase.
What if I damage the product during unpacking?
- We cannot offer refunds for damage that occurs during or after unpacking. Please handle your order carefully when it arrives.
Do you work with shipping companies on claims for damage?
- Yes, we work directly with our shipping providers to resolve damage issues and will handle the claim process for you.
Can I get a partial refund if only part of my order is wrong?
- We evaluate each case individually. Contact us with photos and details of the issue, and we'll determine the appropriate remedy.
What if I never received my order?
- Contact us immediately. We'll work with the shipping provider to track your package and provide a solution, which may include a reprint or refund. For all inquiries regarding refunds, returns, or order issues, please contact:
- Live Chat: squaresigns.com
- Email: [email protected]
- Phone: +1 844-833-4455