Frequently Asked Questions

You can place an order in a few simple steps. Once you’ve found the product you want to purchase, follow this process:

• Access the product page;
• Select the product size and options in the calculator at the top right of the product page;
• Click “Design Online” if you want to design your sign from scratch, or click “Upload Design” if you already have an image;
• Once you’re in the design tool, you can create or edit your design using text, backgrounds, elements, stock images, and templates. You can also create an image using our free AI image generator;
• After finalizing your design, hit the “Add to Cart” button at the top right corner of your page;
• On the shopping cart page, select the turnaround time that best suits your needs. You can insert your ZIP Code to get an estimate of your delivery date and shipping cost. You can also add a promo code to receive a discount on eligible purchases (first orders receive a 10% discount with code WELCOME10);
• Click “Proceed to Checkout,” fill in your exact shipping address, select your payment method, review your order, and confirm it.

Follow these steps, and you’ll be able to place your order in no time without facing any issues.

*You can also begin the ordering process by accessing our design tool directly, choosing your product, and then continuing with the same steps.

You can create an account through the “Sign In” button at the top right corner of our homepage. When you hover over it, you’ll be given the option to “Register Now.” You’ll be able to sign up with Google or Facebook, or you can create an account with your email address. No matter which method you choose, you’ll be redirected to a page confirming that a verification email is on its way. All you have to do then is click the link in the verification email, and your account will be created.

Your order goes straight to our design team, who verify that your file is technically ready for printing (correct resolution, format, and dimensions). Once verified, we schedule it to be printed. After printing, our QA team gives your sign one more look to verify it meets our quality standards. Our shipping department then wraps and packages your items before sending them off to you with one of our partner shipping companies.

Please reach out to us via live chat, email at support@squaresigns.com, or phone so our team can investigate the issue. Missing confirmation emails often occur if your inbox is full, if you’re unable to receive incoming messages, if you’ve added restrictions to receiving external emails, or if the email address was mistyped during checkout.

Yes, changes may be possible if you act quickly. Contact our customer service department at 844-833-4455 or email support@squaresigns.com as soon as possible. If you get in touch with us within two hours, we might be able to make the requested changes before the printing process begins.

Contact us immediately if you notice a typo after you’ve approved your order. If your order hasn’t gone into production by the time you call us, we can amend it. However, if your order has already been printed, we unfortunately cannot make changes to it.

You have two hours to cancel after placing an order. If two hours have passed, the printing process on your item has likely begun, and we won't be able to stop it.

You can use Visa, Mastercard, Discover, and American Express cards, or a PayPal account to pay for your order.

Yes, we can send you an additional copy of your receipt. Simply contact our customer service department at 844-833-4455 or email support@squaresigns.com.

To make a tax-exempt purchase from Square Signs, you need to be a registered user. When you're signed up and before finalizing your order, send us an email at support@squaresigns.com with your tax exemption certificate.

Your security is our priority. Our website uses advanced SSL (Secure Sockets Layer) encryption to protect your personal and payment information at every step. All transactions are processed through trusted, PCI-compliant payment gateways to ensure complete safety.

Yes. Sales taxes are charged based on the city and state in which you live.

Yes, you will receive a 10% discount on your first order. We also offer discounts and promo codes that we update throughout the year on our special deals page. You can also receive discounts once you are connected through our referral program.

Yes, we offer bulk discounts on most of our products. Bulk discounts apply only if you order an eligible product with the same options and design. The same product with different designs is not eligible for bulk discounts.

Yes, you can reach out to our customer support team via phone or email to request a fully custom product that we may not offer on our website. While our website covers most of the sizes and options you may need, we can accommodate custom requests if they fall within our abilities.

Yes. You can pick up your order from our facility at 3520 Valhalla Dr., Burbank, CA.

Yes, our design experts can help you make sure that your design is perfect. In the meantime, you can also check our guide on effective sign design to find out how to choose the best colors, fonts, and other features for your project.

Yes. If you have an account with us, you can save your design indefinitely.

We accept files in .jpg, .jpeg, .png, .gif, .bmp, .eps, .tif, .tiff, .ai, .pdf, and .svg formats.

Yes, we offer free design assistance on orders you place on our website. Our design team checks your images for print quality and can update elements or recreate them entirely. Note that this covers visual and technical quality, not proofreading of your text.

You’ll find a checkbox on the Checkout page that you can select to request a design proof. Once the proof is ready, our team will send it to you, and you’ll be able to approve it or request a modification within three days. If we don’t hear back from you within three days, the design will be considered approved, and we'll proceed with production.

Yes, adding bleed to your design is the safe practice. As a rule of thumb, ¼” on all sides should be enough.

You should decide the viewable distance of your design based on how far away your audience will be when they see your sign. As a rule of thumb, every 1 inch of letter height gives you about 10 feet of comfortable readability.

So if you want your sign to be read from 30 feet away, your letters should be at least 3 inches tall. High-contrast colors and bold, easy-to-read fonts will also improve visibility at a distance.

Should you need help choosing the right text size for your project, our design team will be happy to assist you free of charge.

Your file should always be in CMYK color mode, as those are the colors our printers use when producing your signage. RGB is more suitable for digital colors like the ones you see on your screen, but CMYK is the mode we print in. If you do submit a file in RGB mode, we can convert it to CMYK ourselves and print it; however, we cannot guarantee an exact color match.

Yes, the maximum file size you can upload to our design tool is 50 MB. If your file is larger than that, you can send it directly to support@squaresigns.com or share it via a file-sharing service like Google Drive, Dropbox, WeTransfer, or Microsoft OneDrive. Simply leave the design empty when placing your order and mention in the notes section of the Checkout page that you’ll share the files that way. Our team will handle the rest.

The best practice for image quality when submitting a print file is that the file is at least 300 dpi.

If you upload a lower-resolution image to our design tool, you'll see a warning icon along with a message stating that your image quality is too low, meaning the printed product might look pixelated and unclear.

If that happens, you can upload a higher-quality image should you have one, or use our AI image enhancement tool right there in the design tool to improve the image quality.

Should neither solution be satisfactory, you can contact our customer support team and ask them to have our designers recreate the image.

We do. All you need to do is provide us with the exact CMYK code for your design, and we’ll match the printed product to those colors.

We check every file for technical print readiness: resolution, dimensions, format, and bleed. However, we do not proofread your content. Spelling, grammar, dates, contact details, and other text are printed exactly as submitted. If our team happens to notice a very obvious error, we'll contact you to confirm it's intentional, but we cannot guarantee we'll catch content mistakes and are not responsible for them. To review your design before production, request a design proof at checkout.

No, they won’t. Each screen is calibrated differently, and screens use RGB mode to represent colors. Given that we print using CMYK color mode, the colors will look up to 15% different compared to what you see on your screen. If you want an accurate color match, we strongly recommend that you provide the CMYK code of your design’s colors.

We use UV printing technology for the vast majority of our products, and only use dye-sublimation for our fabric banners and products that use fabric as a printing surface.

UV printing entails applying special inks to the surface of your product and drying them immediately with UV rays before they leave the printer. This process ensures vibrant, long-lasting colors that are resistant to light and sun exposure.

Dye-sublimation, on the other hand, heats up the ink to the point of evaporation, allowing it to seep into the layers of the fabric and bind to them for a long lifespan and added durability.

If you created a user account when placing your order, you can log in 24/7 to check on your order's status. We will also send a tracking number to your email once your item is shipped.

Your delivery date depends on your product's turnaround time, your selected shipping method, and your location. Each of our products has a specific turnaround time, which you can check in the shopping cart by clicking on "Turnaround" in the order summary section. We also offer express shipping and turnaround. Most of our products are ready to ship within two days of you placing your order. That becomes one day should you opt for fast turnaround. Shipping depends on your location and the shipping method you choose.

The fastest way to get your order is to select the fast turnaround option from the shopping cart or checkout page, as well as the fastest shipping option available.

We are able to print most of our products within one day of you placing your order if you select the fast turnaround option. And if you happen to be close to our facilities, picking up your order yourself may be the fastest and cheapest way to get it. If not, you can opt for next-day shipping if it’s available for your product.

Our standard shipping rates depend on your location and the weight and size of your order.

Yes. If your product is eligible for regular ground shipping (isn’t an oversized or overweight package), costs over $99, and needs to be delivered within the contiguous United States, you’ll receive free shipping.

We hand-pack each and every product that we send out to make sure it arrives in perfect condition. Our shipping partners also ensure that your items are handled with care throughout the delivery process. And should your item still be damaged during shipping, you can rest assured that we'll make it right.

Large or rigid signs are packaged in multiple layers of wrapping paper and cardboard to protect them during shipping. Depending on their size, they may qualify for standard ground shipping. If your order is oversized or overweight, it will be delivered through freight shipping instead.

Yes. You can enter a different shipping address during the checkout process. We will send your items to this address.

Yes. You can update your order's shipping method at any time prior to dispatch. Please get in touch with our team to request any necessary changes.

Please get in touch with our support team. There may be a delay with your order due to an artwork quality issue, an unsuccessful attempt by our team to reach you, or a technical glitch that prevented the tracking number from generating.

Contact our customer service department at 844-833-4455 or email support@squaresigns.com, and we will work on finding out what happened to your order. If needed, we will reprint and send out your order.

Unfortunately, we do not ship to P.O. Box addresses at this time.

Yes, we offer refunds, reprints, or store credit if the issue emerges due to an error on our end. If your product was damaged during shipping, we will need additional photos from you, including complete pictures of all sides of the shipping box with the shipping label clearly visible.

We are not responsible for errors made during order processing or for issues arising from customer-approved changes (such as misspellings or typos). However, we always do our best to make you a suitable offer, so you receive your desired product. Check our refund and policies page for more details.

In most cases, returning defective items isn't necessary. Because our products are custom-made and often large or heavy, return shipping costs can be high, and returned items cannot be reused for other customers.

Instead, we require clear photo proof showing that the product has been permanently destroyed and rendered unrecoverable before we can process a reprint or refund. This proof of disposal is also required if the sign has minor defects or damage but remains in usable condition.

Please note that refunds cannot be issued for time-sensitive event materials if the event date has already passed.

You can report a problem within fifteen (15) days of receiving your package. The sooner you report the issue, the better, as it helps us resolve it faster.