Shipping and Turnaround
At Square Signs, we make sure your order reaches you quickly, safely, and without any stress. We carefully manage every step of the shipping process from the moment you place your order to the moment it arrives at your doorstep. Our range of shipping options suits your needs, whether you’re ordering locally or from across the country. We ensure that your items arrive on time and in perfect condition with fast delivery, real-time tracking, and secure packaging. Our team is always here to answer any questions or provide updates, giving you complete peace of mind with every purchase.
When does production start?
Production begins once your order is confirmed, meaning:
- The order form is completed;
- Printing files are correctly submitted;
- The design proof (if requested) is approved.
Business Day Production
- Turnaround time is measured in business days only;
- Weekends and holidays are excluded from production;
- No production occurs on non-working days.
Daily Production Cutoff:
Our daily order cutoff is always 2:00 PM PT.
Fast Turnaround:
- Orders confirmed before 2:00 PM PT: Begins production within 24 hours;
- Orders confirmed after 2:00 PM PT: Begins production after 24 hours.
Standard Turnaround:
- Orders confirmed before 2:00 PM PT: Begins production within 48 hours;
- Orders confirmed after 2:00 PM PT: Begins production after 48 hours.
Example Timeline:
This is how orders go into production:
Fast Turnaround:
- Orders confirmed before 2:00 PM PT: Begin production within 24 hours;
- Orders confirmed after 2:00 PM PT: Begin production after 24 hours.
Standard Turnaround:
- Orders confirmed before 2:00 PM PT: Begin production within 48 hours;
- Orders confirmed after 2:00 PM PT: Begin production after 48 hours.
Does turnaround time vary by product?
Yes. It depends on product type, order size, and graphic quality. Contact our customer support department at +1 844 833 4455 for exact turnaround times, or check turnaround times in your shopping cart after you’ve selected your product.
Turnaround by Product Type
| Product Category | Fast Turnaround | Standard Turnaround |
|---|---|---|
| Rigid Signs, Standard Banners, Decals, Magnets, Canvas, Posters, Acrylic Photo Prints, Real Estate Signs | 1 business day | 2 business days |
| Banners with Stands, Flags, Tents, Table Throws | 2 business days | 3 business days |
| Stationery Products | 3–5 business days | 4–6 business days |
Shipping Options & Rates
Free Ground Shipping
- Free on orders over $99;
- Delivery across the contiguous United States;
- Reliable ground service;
- Estimated delivery provided at checkout;
- Excludes products with at least one side larger than 36";
- Not available for freight shipping orders.
Ground Shipping
- Standard rates apply for orders under $99;
- Delivery across the United States and Canada;
- Trackable delivery service;
- Estimated delivery date provided at checkout.
Express Shipping
Faster Delivery When You Need It Sooner
- Expedited service available;
- Priority handling for urgent orders;
- Pricing varies by location and distance.
Freight Shipping
For Large Orders and Oversized Signs
- Required for products with oversized dimensions;
- Specialized handling for large signage;
- Custom quotes provided based on size and destination.
In-Store Pickup
Visit Our Burbank Facility at 3520 Valhalla Dr., Burbank, CA 91505-1126.
- No shipping charges;
- Immediate pickup after production completion;
- Inspect your signs before taking them;
- Perfect for urgent orders;
- Avoid potential shipping delays.
Size Restrictions & Freight Requirements
Freight Shipping
Products may require freight shipping if they:
- Weigh more than 150 pounds;
- Exceed certain dimensions (for example, 108 inches in length or 165 inches for length plus girth);
- Consist of multiple smaller items consolidated on a pallet or skid.
Delivery Coverage
Domestic Shipping
We provide shipping coverage to all states in the US, ensuring your custom signs reach you wherever you're located.
International Shipping - Canada
- Shipping available to Canada;
- Customs clearance fee will be measured after the product arrives in Canada.
- International delivery times may vary.
What Affects Your Shipping Date
Order Specifications
Size and quantity matter. Some products need longer manufacturing time based on:
- Sign dimensions and complexity;
- Order quantity;
- Custom specifications;
- Production requirements.
Graphics Quality
High-Quality Files Speed Up Production:
- Low-resolution graphics will delay production;
- Ensure your artwork meets our quality standards to avoid setbacks;
- Our team will contact you if your graphics need improvement.
Customer Response Time
Quick Approvals Keep Things Moving:
- Digital proof reviews affect timeline.
- Faster approval means faster production.
- We'll send proofs for your review.
Order Tracking & Notifications
Once your order ships, you'll receive an email notification with tracking information.
Account Tracking
- Registered users can track orders in the "Orders" section of our website;
- View real-time status updates;
- Access order history and details.
Guest Order Tracking
- Track your order through email notifications;
- No account required;
- Full visibility into shipping progress.
Shipping Exclusions
Free ground shipping does not apply to:
- Orders under $99;
- Products with sides larger than 36";
- Freight shipping requirements;
- Destinations outside the contiguous US;
- Express shipping upgrades.
Important Notes
Order Processing Considerations
- Production begins after final proof approval;
- High-quality graphics prevent delays;
- Customer responsiveness affects the timeline;
- Large orders may require extended production time.
International Orders
- Customs clearance fees will be determined once the shipment reaches Canada;
- Additional documentation may be required;
- Delivery times may be extended for international orders.
Frequently Asked Questions
Do you offer free shipping?
- Yes. We provide free ground shipping on qualified orders over $99 across the contiguous US. This excludes products with at least one side larger than 36” and freight shipments.
What shipping methods do you offer?
- We offer ground, express, and freight shipping. Local pickup is also available from our Burbank, CA facility at no extra cost.
Does shipping time include production time?
- No. Shipping time is separate from production time. The estimated delivery date shown at checkout includes both.
Do you offer international shipping?
- Yes. We currently ship to Canada. Customs clearance fees will be assessed upon product arrival in Canada.
How is turnaround time calculated?
- Turnaround is measured in business days (excluding weekends and holidays);
- Orders confirmed by 2:00 PM PT enter production within 24 hours;
- Orders confirmed after 2:00 PM PT enter production after 24 hours;
- If a design proof is requested, production starts after approval is received.
How do I track my order?
- Once your order ships, you’ll receive an email with tracking details. You can also track it in the "Orders" section of your account. Guest users can track orders through email notifications.
Can I pick up my order instead of shipping?
- Yes. Local pickup is available from our Burbank, CA facility, which is situated at 3520 Valhalla Dr., Burbank, CA 91505-1126. Pickup dates vary by product and will be shown when selecting “Local Pickup”. Please wait for email confirmation before arriving.
Need Help?
Contact Our Support Team
Have questions about shipping options, timelines, or restrictions? Our team is here to help you choose the best delivery method for your custom signage needs.
You can reach us by filling out the form, calling +1 (844) 833-4455, starting a chat, or emailing us at [email protected].
You can reach us by filling out the form, calling +1 (844) 833-4455, starting a chat, or emailing us at [email protected].